NexTraq / Michelin Connected Fleet — TextBolt Integration Guide

NexTraq (now Michelin Connected Fleet, powered by NexTraq) sends fleet alerts via email. TextBolt’s email-to-SMS gateway converts those alerts into real-time text messages for your drivers, dispatchers, and fleet managers. This guide walks through the complete setup, from configuring alerts at go.nextraq.com to receiving SMS notifications on your team’s phones in under 30 minutes.

What NexTraq Is

NexTraq (now Michelin Connected Fleet) is a GPS fleet tracking/telematics platform. Customers install hardware devices (“mobiles”) in their vehicles and manage them via the web dashboard at go.nextraq.com. The platform sends automated email alerts when fleet events occur.

Fleets already run this integration in production. See how one commercial security patrol in Florida used TextBolt to fix broken Michelin Connected Fleet SMS alerts after T-Mobile shut down its email-to-SMS gateway, restoring 98% delivery in under 30 minutes.

How the TextBolt Integration Works

NexTraq’s alert system sends emails to configurable recipients. TextBolt’s email-to-SMS gateway (@sendemailtotext.com) converts those emails into SMS messages. The customer adds TextBolt forwarding addresses as alert recipients in NexTraq.

Flow: Vehicle event triggers alert -> NexTraq sends email from no-reply@nextraq.com -> email arrives at +1{phone}@sendemailtotext.com -> Cloud Function processes it -> SMS sent via Twilio to the phone number.

NexTraq Alert Types (30+)

From the NexTraq Quick Start Guide:

How to Set Up an Alert in NexTraq (Step by Step)

Setting up a NexTraq alert happens entirely inside the NexTraq admin console. The process is the same whether you’re flagging a speeding event, a geofence exit, harsh braking, excessive idling, or an upcoming maintenance date. Here are the steps to follow:

1. Alerts tab -> hover -> click Create Alert
2. Type: Select from dropdown (e.g. “Arrive Location”)
3. Name: Give it a name (e.g. “HQ Arrive”)
4. Enabled: Check the box
5. Applies To: Choose <All Mobiles>, a specific fleet, or specific vehicles
6. Location: Click “Select Location” to pick a geofenced area (for location-based alerts)
7. Schedule:
   • Days Active: 7 days/week (or select specific days)
   • Times Active: 24 hr/day (or set specific hours)
8. Email Subject: Choose format from dropdown:
   • “Alert Name – Mobile Name” (most common)
   • Other formats available
9. Notification Method: Choose from dropdown:
   • “E-Mail (PlainText)” — this is what works with TextBolt
   • “E-Mail (HTML)” — also works but may produce longer SMS
   • SMS (requires NexTraq SMS credits, separate from TextBolt)
10. Email Recipients:
    • Type email address in the text box
    • Click the > button to add
    • Multiple recipients supported
    • For TextBolt: Enter +1{recipientPhone}@sendemailtotext.com
11. Click Save Alert

TextBolt-Specific Setup for NexTraq Customers

Once your NexTraq alert rule is working, the final step is swapping the generic email recipient for a TextBolt email-to-SMS address so the same alert arrives as a text. The rest of this section walks through the TextBolt side of the setup, from creating your account to confirming your first live alert.

Prerequisites (TextBolt side)

1. Customer must have an active TextBolt account with approved KYC
2. Customer must have a toll-free number assigned
3. The email address NexTraq sends FROM (no-reply@nextraq.com) must be added to the customer’s TextBolt account as an extra email in user_extra_emails

Step-by-Step for New NexTraq Customers

In TextBolt (admin does this):

1. Verify customer has active account, approved KYC, toll-free number
2. Add no-reply@nextraq.com to their user_extra_emails:INSERT INTO user_extra_emails (user_id, email) VALUES ({userId}, 'no-reply@nextraq.com');
3. Verify with: SELECT * FROM user_extra_emails WHERE user_id = {userId};

In NexTraq (customer does this):

1. Go to Alerts tab -> Create Alert (or edit existing alert)
2. Under Notification section:
   • Set Notification Method to “E-Mail (PlainText)”
   • In Email Recipients, add: +1{phone}@sendemailtotext.com
     • Example: +15551234567@sendemailtotext.com
     • IMPORTANT: Must include the +1 country code prefix
3. Click Save Alert
4. Test: Trigger the alert condition and verify SMS arrives

Common Mistakes

What NexTraq Alert Emails Look Like

Example NexTraq alert email:

From: Michelin Connected Fleet Alert Server <no-reply@nextraq.com>
To: Fleet Manager
Subject: HQ Arrive - Truck1

Truck1 (4675XXXXXX) arrived at HQ Zone.

Incident occurred:

04/23/2026 11:39:43 AM EDT
HQ Zone
123 Main St
Anytown, FL 33000
Latitude,Longitude: 26.XXXXXX,-80.XXXXXX

http://maps.google.com/maps?ll=...

This alert [HQ Arrive] was created by Fleet Admin on 08/06/2025.

This gets converted to SMS text. At ~350 characters, it would use 3 SMS credits (3 segments).

Credit Impact

NexTraq alerts can be verbose (location, coordinates, Google Maps link, timestamp). Typical alert = 200-400 characters = 2-3 SMS credits per alert.

For a customer monitoring fleet vehicles 24/7 with arrive/depart alerts on multiple vehicles, credit usage can be high:

• 10 vehicles x 4 trips/day x 2 alerts (arrive+depart) = 80 alerts/day = 160-240 credits/day
• Basic plan (500/mo) would be exhausted in 2-3 days

Recommendation for high-volume alert customers: Standard plan (1000/mo) minimum, or Professional (2500/mo) for large fleets.

NexTraq Support Contacts

• Customer Support: support@nextraq.com or 855-358-6178
• Platform login: go.nextraq.com
• Now branded as: Michelin Connected Fleet (connectedfleet.michelin.com)
• Quick Start Guide PDF: nextraq.com/wp-content/uploads/2018/04/NexTraq_New_User_Quick_Start_Guide.pdf