Fair Usage Policy for Email-to-SMS Services | TextBolt

1. Introduction to TextBolt’s Fair Usage Policy

This Fair Usage Policy (“FUP” or “Policy”) describes the terms and conditions under which Monocubed Inc, doing business as TextBolt (formerly Email to Text) (“We,” “Our,” “Us,” “TextBolt”), provides subscribers and users with access to and use of our email-to-SMS gateway services (“You,” “Your,” “User,” “Subscriber”).

TextBolt’s Fair Usage Policy ensures equitable access to our SMS messaging platform while maintaining service quality and compliance with carrier requirements. This policy applies to all TextBolt users, including businesses, healthcare providers, educational institutions, and professional service providers.

2. Purpose of This Policy

TextBolt provides email-to-SMS gateway services designed for legitimate business, professional, and organizational communications. This Policy ensures:

• Fair access to services for all users
• Network stability and performance
• Compliance with carrier requirements
• Prevention of abuse and misuse
• Sustainable service delivery

3. Service Overview

TextBolt enables businesses, professionals, and organizations to send SMS/text messages directly from their email systems. Common use cases include:

• Appointment reminders and confirmations
• Business notifications and alerts
• Customer service communications
• Internal team coordination
• Professional client updates

4. Message Limits and Credits – Understanding Your SMS Allowance

TextBolt Subscription Plans and SMS Credits

Your messaging capacity depends on your selected plan:

Credit Calculation

For detailed information on how we calculate message credits and character limits, please refer to our support documentation at www.textbolt.com/support/message-limits

5. Acceptable Use Guidelines

Permitted Uses

TextBolt services may be used for:

• Legitimate business communications
• Professional service notifications
• Organizational updates and alerts
• Transactional messages (with consent)
• Marketing messages (with explicit opt-in)
• Emergency notifications (where authorized)

Prohibited Uses

The following uses are strictly prohibited and may result in immediate account termination:

6. Volume and Rate Limits

To ensure service quality for all users, we enforce the following limits:

Exceeding these limits may result in temporary throttling or account review.

7. Network and Resource Usage

Fair Share Principles

All users must respect shared resources:

• No monopolizing network capacity
• Reasonable usage patterns
• Respect for other users’ access
• Compliance with technical limits

Resource Consumption

Excessive resource usage includes:

• Continuous maximum-rate sending
• Unnecessary API calls
• Repeated failed attempts
• Abnormal usage patterns

Infrastructure Protection

We reserve the right to:

• Implement automatic throttling
• Temporarily suspend high-impact accounts
• Require plan upgrades for heavy users
• Protect overall service stability

8. Compliance Requirements

Regulatory Compliance

Users must comply with:

• TCPA regulations
• CTIA guidelines
• 10DLC requirements
• CAN-SPAM Act (where applicable)
• State and local laws
• Industry-specific regulations

Carrier Compliance

Failure to maintain carrier compliance may result in:

• Message filtering
• Delivery failures
• Account suspension
• Service termination

9. Monitoring and Enforcement

Our Monitoring Practices

TextBolt may monitor usage to:

• Ensure policy compliance
• Detect abnormal patterns
• Prevent abuse
• Maintain service quality
• Meet carrier requirements

We respect privacy and only monitor as necessary for service operation and compliance.

Violation Detection

We use automated and manual methods to detect:

• Spam-like behavior
• Content violations
• Unusual usage patterns
• Compliance failures
• Technical abuse

Enforcement Actions

Depending on severity, violations may result in:

10. Reporting Violations

How to Report Abuse

If you observe Fair Usage Policy violations:

• Email: abuse@textbolt.com
• Include evidence and details
• We investigate all credible reports

Cooperation Required

Users must cooperate with investigations:

• Provide requested information
• Assist in abuse prevention
• Implement recommended changes

11. Policy Updates and Changes

Notification of Changes

We may update this Policy by:

• Posting updated version online
• Email notification for material changes
• Providing reasonable notice period

Continued Use

Using TextBolt after Policy updates constitutes acceptance of changes.

Where to Find Current Policy

Always refer to www.textbolt.com/legal/fair-usage-policy for the most current version.

12. Consequences of Violations

13. Appeals Process

How to Appeal

If you believe enforcement was in error:

1. Email support@textbolt.com within 30 days
2. Provide detailed explanation
3. Include supporting documentation
4. Await review decision

Review Process

Appeals are reviewed considering:

• Violation severity
• User history
• Corrective measures
• Future compliance commitment

Final Decisions

TextBolt’s decisions on appeals are final and binding.

14. Disclaimers and Limitations

15. Contact Information

16. Related Policies

This Fair Usage Policy should be read in conjunction with:

• Terms of Service
• Privacy Policy
• Acceptable Use Policy
• SMS Compliance Guidelines

17. Acknowledgment

By using TextBolt services, you acknowledge that you have:

• Read and understood this Policy
• Agreed to comply with all terms
• Accepted the consequences of violations
• Committed to fair and lawful usage