Fair Usage Policy for Email-to-SMS Services TextBolt

Effective Date: May 30, 2025

Last Updated: May 30, 2025

1. Introduction to TextBolt's Fair Usage Policy

This Fair Usage Policy ("FUP" or "Policy") describes the terms and conditions under which Monocubed Inc, doing

business as TextBolt (formerly Email to Text) ("We," "Our," "Us," "TextBolt"), provides subscribers and users with access to

and use of our email-to-SMS gateway services ("You," "Your," "User," "Subscriber").

TextBolt's Fair Usage Policy ensures equitable access to our SMS messaging platform while maintaining service quality

and compliance with carrier requirements. This policy applies to all TextBolt users, including businesses, healthcare

providers, educational institutions, and professional service providers.

Our Registered Address:

Monocubed, Inc

651 North Broad Street

Suite 206

Middletown, Delaware 19709

2. Purpose of This Policy

TextBolt provides email-to-SMS gateway services designed for legitimate business, professional, and organizational

communications. This Policy ensures:

  • Fair access to services for all users

  • Network stability and performance

  • Compliance with carrier requirements

  • Prevention of abuse and misuse

  • Sustainable service delivery

By using TextBolt, you agree to comply with this Fair Usage Policy in addition to our Terms of Service,

Privacy Policy, and all other applicable policies.

3. Service Overview

TextBolt enables businesses, professionals, and organizations to send SMS/text messages directly from their email

systems. Common use cases include:

  • Appointment reminders and confirmations

  • Business notifications and alerts

  • Customer service communications

  • Internal team coordination

  • Professional client updates

Our service is designed for legitimate business and professional use only. Personal, non-commercial use is

not permitted.

4. Message Limits and Credits - Understanding Your SMS Allowance

TextBolt Subscription Plans and SMS Credits

Your messaging capacity depends on your selected plan:

Monthly/Annual Subscription Options:

Basic Plan: 500 SMS credits per month - ideal for small businesses and sole proprietors

Standard Plan: 1,000 SMS credits per month - perfect for growing practices and teams

Professional Plan: 2,500 SMS credits per month - designed for high-volume senders

Enterprise Plan: Custom volume (5,000+ credits) - tailored for large organizations

Important SMS Credit Notes:

  • Credits reset monthly on your billing date

  • Unused credits do not roll over to the next month

  • Additional credits can be purchased if needed

  • Annual plans receive a 20% discount on monthly rates

  • All plans include 10DLC compliance and carrier approval

Credit Calculation

For detailed information on how we calculate message credits and character limits, please refer to our support

documentation at www.textbolt.com/support/message-limits

Key Points:

  • Standard SMS: 1 credit per 160 characters

  • Extended messages use additional credits

  • Unicode/special characters may increase credit usage

  • MMS messaging not currently supported

5. Acceptable Use Guidelines

Permitted Uses

TextBolt services may be used for:

  • Legitimate business communications

  • Professional service notifications

  • Organizational updates and alerts

  • Transactional messages (with consent)

  • Marketing messages (with explicit opt-in)

  • Emergency notifications (where authorized)

Prohibited Uses

The following uses are strictly prohibited and may result in immediate account termination:

Content Violations:

  • SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco/Cannabis)

  • Illegal products or services

  • Fraudulent or deceptive content

  • Harassment or threatening messages

  • Malicious or harmful content

  • Copyright-infringing material

Behavioral Violations:

  • Sending without proper consent

  • Ignoring opt-out requests

  • Exceeding rate limits

  • Attempting to bypass restrictions

  • Sharing or reselling access

  • Using for personal/non-business purposes

Technical Violations:

  • Automated bot traffic

  • System manipulation attempts

  • API abuse or exploitation

  • Circumventing security measures

  • Interference with service operation

6. Volume and Rate Limits

To ensure service quality for all users, we enforce the following limits:

Message Rate Limits

Basic Plan: Up to 100 messages per hour

Standard Plan: Up to 250 messages per hour

Professional Plan: Up to 500 messages per hour

Enterprise Plan: Custom limits

Daily Volume Caps

Subject to plan limits and carrier restrictions

Sudden spikes may trigger review

Consistent high-volume requires Enterprise plan

Burst Protection

Gradual sending recommended

Large batches automatically throttled

Prevents carrier blocking

Exceeding these limits may result in temporary throttling or account review.

7. Network and Resource Usage

Fair Share Principles

All users must respect shared resources:

  • No monopolizing network capacity

  • Reasonable usage patterns

  • Respect for other users' access

  • Compliance with technical limits

Resource Consumption

Excessive resource usage includes:

  • Continuous maximum-rate sending

  • Unnecessary API calls

  • Repeated failed attempts

  • Abnormal usage patterns

Infrastructure Protection

We reserve the right to:

  • Implement automatic throttling

  • Temporarily suspend high-impact accounts

  • Require plan upgrades for heavy users

  • Protect overall service stability

8. Compliance Requirements

Regulatory Compliance

Users must comply with:

  • TCPA regulations

  • CTIA guidelines

  • 10DLC requirements

  • CAN-SPAM Act (where applicable)

  • State and local laws

  • Industry-specific regulations

Consent Management

You are solely responsible for:

  • Obtaining proper consent

  • Maintaining consent records

  • Honoring opt-out requests

  • Compliance documentation

Carrier Compliance

Failure to maintain carrier compliance may result in:

  • Message filtering

  • Delivery failures

  • Account suspension

  • Service termination

9. Monitoring and Enforcement

Our Monitoring Practices

TextBolt may monitor usage to:

  • Ensure policy compliance

  • Detect abnormal patterns

  • Prevent abuse

  • Maintain service quality

  • Meet carrier requirements

We respect privacy and only monitor as necessary for service operation and compliance.

Violation Detection

We use automated and manual methods to detect:

  • Spam-like behavior

  • Content violations

  • Unusual usage patterns

  • Compliance failures

  • Technical abuse

Enforcement Actions

Depending on severity, violations may result in:

Warning Level:

  • Email notification

  • Request for corrective action

  • Temporary feature restrictions

Suspension Level:

  • Immediate service suspension

  • Account review required

  • Remediation plan needed

Termination Level:

  • Permanent account closure

  • Forfeiture of unused credits

  • Prohibition from future service

10. Reporting Violations

How to Report Abuse

If you observe Fair Usage Policy violations:

  • Email: abuse@textbolt.com

  • Include evidence and details

  • We investigate all credible reports

Cooperation Required

Users must cooperate with investigations:

  • Provide requested information

  • Assist in abuse prevention

  • Implement recommended changes

11. Policy Updates and Changes

Notification of Changes

We may update this Policy by:

  • Posting updated version online

  • Email notification for material changes

  • Providing reasonable notice period

Continued Use

Using TextBolt after Policy updates constitutes acceptance of changes.

Where to Find Current Policy

Always refer to www.textbolt.com/legal/fair-usage-policy for the most current version.

12. Consequences of Violations

Immediate Consequences

Policy violations may result in:

  • Service interruption

  • Feature limitations

  • Account restrictions

  • Credit forfeiture

Legal Consequences

Serious violations may lead to:

Legal action

Damage claims

Regulatory referral

Criminal prosecution (where applicable)

No Refunds

Accounts terminated for Policy violations forfeit:

  • Unused credits

  • Prepaid amounts

  • Access rights

13. Appeals Process

How to Appeal

If you believe enforcement was in error:

  1. Email support@textbolt.com within 30 days

  1. Provide detailed explanation

  1. Include supporting documentation

  1. Await review decision

Review Process

Appeals are reviewed considering:

  • Violation severity

  • User history

  • Corrective measures

  • Future compliance commitment

Final Decisions

TextBolt's decisions on appeals are final and binding.

14. Disclaimers and Limitations

Service Availability

TextBolt does not guarantee:

  • Uninterrupted service

  • Specific delivery rates

  • Compatibility with all systems

  • Availability in all regions

Liability Limitations

We are not liable for:

  • Lost business or profits

  • Compliance failures

  • Message delivery issues

  • Third-party actions

Indemnification

Users agree to indemnify TextBolt against claims arising from Policy violations.

15. Contact Information

General Inquiries

Email: support@textbolt.com

Website: www.textbolt.com

Abuse Reporting

Email: abuse@textbolt.com

Legal Matters

Email: legal@textbolt.com

Mailing Address

Monocubed, Inc

651 North Broad Street

Suite 206

Middletown, Delaware 19709

16. Related Policies

This Fair Usage Policy should be read in conjunction with:

  • Terms of Service

  • Privacy Policy

  • Acceptable Use Policy

  • SMS Compliance Guidelines

17. Acknowledgment

By using TextBolt services, you acknowledge that you have:

  • Read and understood this Policy

  • Agreed to comply with all terms

  • Accepted the consequences of violations

  • Committed to fair and lawful usage

Remember: This Fair Usage Policy is designed to ensure quality service for all TextBolt users sending

email-to-SMS messages. When in doubt about whether your usage complies, please contact

support@textbolt.com for clarification.

TextBolt reserves the right to interpret and enforce this Policy at our sole discretion to protect our service, users, and partners.