Troubleshooting Guide
Common issues and solutions for TextBolt users
�
Message Not Delivered
SMS message was not received by the recipient
Common Causes & Solutions:
Incorrect Phone Number Format
Use full 11-digit format: 15551234567@domain.sms.textbolt.com
Carrier Filtering
Message may contain blocked keywords or links. Try simpler text.
Business Verification Needed
Unverified businesses have lower delivery rates. Complete verification process.
?
Email Format Issues
Problems with email addressing or formatting
Email Address Format:
[phone]@[domain].sms.textbolt.com
Correct: 15551234567@acme.sms.textbolt.com
Incorrect: 555-123-4567@acme.sms.textbolt.com
Incorrect: +1 555 123 4567@acme.sms.textbolt.com
Remember: No spaces, dashes, or special characters in phone numbers
Message Splitting
Long messages are split into multiple SMS
Messages over 160 characters are automatically split:
Single SMS: Up to 160 characters
2 SMS: 161-306 characters
3 SMS: 307-459 characters
Tip: Keep important information in the first 160 characters for maximum impact.
Account Issues
Problems with billing, limits, or account access
Common Account Issues:
Message Limit Reached
Upgrade plan or purchase additional messages
Payment Issues
Update payment method or contact billing support
Verification Pending
Complete business verification for full access
Quick Diagnostic Checklist
Before Contacting Support:
- ” Verify phone number format (11 digits, no spaces)
- ” Check email address format
- ” Confirm message length (under 160 chars ideal)
- ” Test with your own phone number first
Information to Provide:
- ” Exact email address used
- ” Time message was sent
- ” Complete message content
- ” Error messages received
Still Need Help?
Our support team is here to help resolve any issues quickly