Frequently Asked Questions

TextBolt eliminates the physical phone problems: lost devices, dead batteries, shared passwords, no audit trail, and after-hours coverage chaos. Access from any device with internet, maintain complete records, and let multiple staff monitor messages when needed.

With TextBolt, you simply remove their email access. They never had a physical phone or password to take with them. All message history stays in your Gmail account, and patients continue texting the same number with zero disruption.

Each provider can have their own TextBolt number. On Standard plans and above, up to 10 users can access the same account with individual logins. You can also set up separate accounts per provider if preferred.

Since TextBolt works through email, on-call staff can monitor from home, on vacation, or anywhere with internet. Forward the TextBolt emails to whoever is covering. Multiple people can watch the inbox simultaneously if needed.

TextBolt processes only phone numbers and message content with direct transmission – no patient data is stored on our servers. We recommend consulting your compliance team to ensure TextBolt fits your specific requirements. We’re happy to discuss our data handling practices in detail.

Yes! Every message is logged in your Gmail with full timestamps. On multi-user plans, you can see exactly which staff member sent each message – perfect for compliance documentation and accountability.

Unlike traditional texting where messages are gone forever, you have a complete record in Gmail. You can immediately follow up, document the incident, and take appropriate action – all with full audit trail.

TextBolt is commonly used by small businesses, automotive shops, tutors, schools, insurance agents, IT teams, healthcare providers, and any service-based businesses.

Most practices are up and running in 15-20 minutes. Sign up, connect your Gmail, get your number, and start sending. If you’re migrating from carrier email-to-text, it’s literally just changing the email domain.

Yes. All SMS replies come back to your email inbox, so you can continue the conversation without switching tools.

TextBolt currently supports sending and receiving SMS within the United States and Canada.

Yes. You can start with a 7 day free trial to test sending email-to-SMS messages before upgrading.

TextBolt supports business texts like reminders, alerts, notifications, updates, and customer communication. Spam, marketing blasts, and prohibited content are not allowed.