---
title: "Troubleshooting Guide"
url: "https://textbolt.com/how-to/troubleshooting/"
date: "2025-11-28T02:11:20-05:00"
modified: "2026-04-16T00:22:31-05:00"
type: "WebPage"
resource: "https://textbolt.com/how-to/troubleshooting/"
timestamp: "2026-04-16T00:22:31-05:00"
author:
  name: "spaceo"
  url: "https://textbolt.com"
word_count: 239
reading_time: "2 min read"
summary: "Troubleshooting Guide"
description: "Troubleshoot common TextBolt email-to-SMS issues. Solutions for message delivery problems, formatting errors, and integration challenges."
keywords: "Troubleshooting"
language: "en"
schema_type: "WebPage"
---

# Troubleshooting Guide

_Published: November 28, 2025_  
_Author: spaceo_  

# Troubleshooting Guide

Common issues and solutions for TextBolt users

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## Message Not Delivered

SMS message was not received by the recipient

### Common Causes & Solutions:

Incorrect Phone Number Format

Use full 11-digit format: 1555-1234567@sendemailtotextcom

Carrier Filtering

Message may contain blocked keywords or links. Try simpler text.

Business Verification Needed

Unverified businesses have lower delivery rates. Complete verification process.

Check Delivery Status?

## Email Format Issues

Problems with email addressing or formatting

### Email Address Format:

\[phone\]@sendemailtotext.com

**Correct:** 15551234567@sendemailtotext.com

**Incorrect:** 555-123-4567@sendemailtotextcom

**Incorrect:** +1 555 123 4567@sendemailtotext.com

**Remember:** No spaces, dashes, or special characters in phone numbers

## Message Splitting

Long messages are split into multiple SMS

Messages over 155 characters are automatically split:

**Single SMS:** Up to 155 characters

**2 SMS:** 161-306 characters

**3 SMS:** 307-459 characters

**Tip:** Keep important information in the first 155 characters for maximum impact.

## Account Issues

Problems with billing, limits, or account access

### Common Account Issues:

Message Limit Reached

Upgrade plan or purchase additional messages

Payment Issues

Update payment method or contact billing support

Verification Pending

Complete business verification for full access

Contact Account SupportQuick Diagnostic Checklist

Before Contacting Support:

- ” Verify phone number format (11 digits, no spaces)
- ” Check email address format
- ” Confirm message length (under 155 chars ideal)
- ” Test with your own phone number first

Information to Provide:

- ” Exact email address used
- ” Time message was sent
- ” Complete message content
- ” Error messages received

## Still Need Help?

Our support team is here to help resolve any issues quickly

[More Guides](/how-to)[Contact Support](/contact)


---

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