--- title: "NexTraq / Michelin Connected Fleet — TextBolt Integration Guide" url: "https://wp.textbolt.com/blog/send-nextraq-alerts-as-sms/" date: "2026-04-24T03:49:02-07:00" modified: "2026-04-24T04:04:58-07:00" author: name: "Rakesh Patel" categories: - "Marketing" word_count: 1390 reading_time: "7 min read" summary: "NexTraq (now Michelin Connected Fleet, powered by NexTraq) sends fleet alerts via email. TextBolt's email-to-SMS gateway converts those alerts into real-time text messages for your drivers, dispatc..." description: "Route NexTraq (Michelin Connected Fleet) email alerts to SMS with TextBolt. Works with 30+ alert types. Setup in 30 minutes, $49/mo for 10 team members." keywords: "Send NexTraq Alerts as SMS, Marketing" language: "en" schema_type: "Article" related_posts: - title: "Voicemail to SMS: Get a Text the Moment Voicemail Arrives" url: "https://wp.textbolt.com/blog/voicemail-to-sms/" - title: "SMS vs Email Marketing: Which Channel Delivers Better Results?" url: "https://wp.textbolt.com/blog/sms-marketing-vs-email-marketing/" - title: "Why TextBolt Doesn’t Support SMS Attachments And Why That’s Great for Your Business" url: "https://wp.textbolt.com/blog/why-textbolt-doesnt-support-sms-attachments/" --- # NexTraq / Michelin Connected Fleet — TextBolt Integration Guide _Published: April 24, 2026_ _Author: Rakesh Patel_ ![Send NexTraq Alerts as SMS](https://wp.textbolt.com/wp-content/uploads/2026/04/Send-NexTraq-Alerts-as-SMS-convert.io_.webp) NexTraq (now Michelin Connected Fleet, powered by NexTraq) sends fleet alerts via email. TextBolt’s [email-to-SMS gateway](https://textbolt.com/solutions/email-to-text-service/) converts those alerts into real-time text messages for your drivers, dispatchers, and fleet managers. This guide walks through the complete setup, from configuring alerts at go.nextraq.com to receiving SMS notifications on your team’s phones in under 30 minutes. ## What NexTraq Is NexTraq (now Michelin Connected Fleet) is a GPS fleet tracking/telematics platform. Customers install hardware devices (“mobiles”) in their vehicles and manage them via the web dashboard at go.nextraq.com. The platform sends automated email alerts when fleet events occur. Fleets already run this integration in production. See how one commercial security patrol in Florida used TextBolt to [fix broken Michelin Connected Fleet SMS alerts](https://textbolt.com/case-study/michelin-connected-fleet-t-mobile-sms-alerts-fix/) after T-Mobile shut down its email-to-SMS gateway, restoring 98% delivery in under 30 minutes. ## How the TextBolt Integration Works NexTraq’s alert system sends emails to configurable recipients. TextBolt’s email-to-SMS gateway (`@sendemailtotext.com`) converts those emails into SMS messages. The customer adds TextBolt forwarding addresses as alert recipients in NexTraq. **Flow:** Vehicle event triggers alert -> NexTraq sends email from `no-reply@nextraq.com` -> email arrives at `+1{phone}@sendemailtotext.com` -> Cloud Function processes it -> SMS sent via Twilio to the phone number. Get Fleet Alerts on SMS TextBolt turns NexTraq email alerts into real-time SMS for your drivers, dispatchers, and fleet managers. Standard plan: 1,000 SMS credits and up to 10 team members on one shared account. [Start Free Trial](https://my.textbolt.com/signup/) ## NexTraq Alert Types (30+) From the NexTraq Quick Start Guide: | Alert Type | Description | |---|---| | **Arrive Location** | Vehicle arrives at a defined Location (geofence) | | **Depart Location** | Vehicle departs a defined Location | | **Enter Zone** | Vehicle enters a defined Zone | | **Exit Zone** | Vehicle exits a defined Zone | | **Enter Zip Code** | Vehicle enters a defined zip code | | **Exit Zip Code** | Vehicle exits a defined zip code | | **Speed** | Vehicle exceeds a user-defined maximum speed | | **Posted Speed** | Vehicle exceeds the posted speed limit by a specified number | | **Idle** | Vehicle exceeds a user-defined maximum idle time | | **Congregation** | More than one vehicle stops within a defined number of feet from each other | | **Extended Stop** | Vehicle exceeds maximum stop time | | **First Movement** | First movement of the day or between specified hours | | **No Movement** | No movement before a particular time | | **Motion** | Motion outside of defined work day hours (after-hours use, potential theft) | | **Unexpected Stop** | Vehicle stops somewhere other than a Location or Zone | | **High Temperature** | Installed temperature probe exceeds a maximum | | **Driver Safety** | Fast acceleration, hard braking, unsafe cornering | | **Driver ID** | Driver hasn’t swiped key fob to DriverID sensor | | **Sensor Active/Inactive** | Ignition on/off events | | **Tamper** | Someone tampered with a NexTraq device | | **Low Device Battery** | NexTraq hardware low battery | | **Vehicle Problem** | Vehicle problem submitted | | **Hours Per Day/Week Worked** | Employee exceeds max hours (NexTraq Connect) | | **Early/Late Clock In/Out** | Time & Attendance alerts (NexTraq Connect) | ## How to Set Up an Alert in NexTraq (Step by Step) Setting up a NexTraq alert happens entirely inside the NexTraq admin console. The process is the same whether you’re flagging a speeding event, a geofence exit, harsh braking, excessive idling, or an upcoming maintenance date. Here are the steps to follow: 1. **Alerts tab** -> hover -> click **Create Alert** 2. **Type:** Select from dropdown (e.g. “Arrive Location”) 3. **Name:** Give it a name (e.g. “HQ Arrive”) 4. **Enabled:** Check the box 5. **Applies To:** Choose ``, a specific fleet, or specific vehicles 6. **Location:** Click “Select Location” to pick a geofenced area (for location-based alerts) 7. **Schedule:** - Days Active: 7 days/week (or select specific days) - Times Active: 24 hr/day (or set specific hours) 8. **Email Subject:** Choose format from dropdown: - “Alert Name – Mobile Name” (most common) - Other formats available 9. **Notification Method:** Choose from dropdown: - “E-Mail (PlainText)” — this is what works with TextBolt - “E-Mail (HTML)” — also works but may produce longer SMS - SMS (requires NexTraq SMS credits, separate from TextBolt) 10. **Email Recipients:** - Type email address in the text box - Click the `>` button to add - Multiple recipients supported - **For TextBolt:** Enter `+1{recipientPhone}@sendemailtotext.com` 11. Click **Save Alert** ## TextBolt-Specific Setup for NexTraq Customers Once your NexTraq alert rule is working, the final step is swapping the generic email recipient for a TextBolt email-to-SMS address so the same alert arrives as a text. The rest of this section walks through the TextBolt side of the setup, from creating your account to confirming your first live alert. ### Prerequisites (TextBolt side) 1. Customer must have an active TextBolt account with approved KYC 2. Customer must have a toll-free number assigned 3. The email address NexTraq sends FROM (`no-reply@nextraq.com`) must be added to the customer’s TextBolt account as an **extra email** in `user_extra_emails` ### Step-by-Step for New NexTraq Customers **In TextBolt (admin does this):** 1. Verify customer has active account, approved KYC, toll-free number 2. Add `no-reply@nextraq.com` to their `user_extra_emails`:`INSERT INTO user_extra_emails (user_id, email) VALUES ({userId}, 'no-reply@nextraq.com');` 3. Verify with: `SELECT * FROM user_extra_emails WHERE user_id = {userId};` **In NexTraq (customer does this):** 1. Go to **Alerts** tab -> **Create Alert** (or edit existing alert) 2. Under **Notification** section: - Set **Notification Method** to “E-Mail (PlainText)” - In **Email Recipients**, add: `+1{phone}@sendemailtotext.com` - Example: `+15551234567@sendemailtotext.com` - **IMPORTANT:** Must include the `+1` country code prefix 3. Click **Save Alert** 4. Test: Trigger the alert condition and verify SMS arrives Ready to Route NexTraq Alerts to Your Team’s Phones? Stop losing critical fleet events in cluttered inboxes. TextBolt delivers every NexTraq alert as SMS in seconds, works with all 30+ alert types, and scales for multi-vehicle fleets. [Book a Demo](https://calendly.com/rp-spaceo/textbolt-demo-or-consultation-call-via-zoom) ### Common Mistakes | **Mistake** | **Result** | **Fix** | |---|---|---| | Email recipient without +1 (e.g. 5551234567@sendemailtotext.com) | Bounce email: “phone number is missing a country code” | Add +1 prefix: +15551234567@sendemailtotext.com | | no-reply@nextraq.com not in user_extra_emails | Email silently dropped by Cloud Function (no sender match) | Admin adds it to user_extra_emails | | Using “E-Mail (HTML)” notification method | Works but SMS may be longer (HTML tags stripped, extra whitespace) | Switch to “E-Mail (PlainText)” | | Customer tries to add TextBolt as a “coworker” instead | Coworkers are for human users, not system emails | Add to user_extra_emails instead | ## What NexTraq Alert Emails Look Like Example NexTraq alert email: ``` From: Michelin Connected Fleet Alert Server To: Fleet Manager Subject: HQ Arrive - Truck1 Truck1 (4675XXXXXX) arrived at HQ Zone. Incident occurred: 04/23/2026 11:39:43 AM EDT HQ Zone 123 Main St Anytown, FL 33000 Latitude,Longitude: 26.XXXXXX,-80.XXXXXX http://maps.google.com/maps?ll=... This alert [HQ Arrive] was created by Fleet Admin on 08/06/2025. ``` This gets converted to SMS text. At ~350 characters, it would use 3 SMS credits (3 segments). ## Credit Impact NexTraq alerts can be verbose (location, coordinates, Google Maps link, timestamp). Typical alert = 200-400 characters = 2-3 SMS credits per alert. For a customer monitoring fleet vehicles 24/7 with arrive/depart alerts on multiple vehicles, credit usage can be high: - 10 vehicles x 4 trips/day x 2 alerts (arrive+depart) = 80 alerts/day = 160-240 credits/day - Basic plan (500/mo) would be exhausted in 2-3 days **Recommendation for high-volume alert customers:** Standard plan (1000/mo) minimum, or Professional (2500/mo) for large fleets. ## NexTraq Support Contacts - **Customer Support:** or 855-358-6178 - **Platform login:** go.nextraq.com - **Now branded as:** Michelin Connected Fleet (connectedfleet.michelin.com) - **Quick Start Guide PDF:** nextraq.com/wp-content/uploads/2018/04/NexTraq_New_User_Quick_Start_Guide.pdf ## Frequently Asked Questions **Does This Work With My Existing NexTraq Subscription?** Yes. You don’t need a different NexTraq plan or any special add-on. TextBolt only changes where NexTraq sends its alert emails. Every rule, condition, and vehicle group you’ve already built stays exactly the same. **What Does This Cost On Top Of NexTraq?** You’ll need a TextBolt plan. The Standard plan starts at $49/month and includes 1,000 SMS credits plus multi-user access for up to 10 team members on one shared account, which is enough headroom for most small and mid-size fleets. Current pricing is on the [TextBolt pricing](https://textbolt.com/pricing/) page. **Will Drivers Need to Install an App or Learn a New Tool?** No. Alerts arrive as regular SMS texts on whatever phone the driver already uses. There’s no app, no login, and no onboarding. This is the main reason fleet managers prefer email-to-SMS over full messaging dashboards for on-the-road staff. **Can Drivers or Managers Reply to an Alert Text?** Yes. TextBolt supports two-way messaging, so a reply to the alert SMS flows back through your TextBolt account. This is useful when dispatch needs a quick driver confirmation without making a phone call. --- _View the original post at: [https://wp.textbolt.com/blog/send-nextraq-alerts-as-sms/](https://wp.textbolt.com/blog/send-nextraq-alerts-as-sms/)_ _Served as markdown by [Third Audience](https://github.com/third-audience) v3.5.3_ _Generated: 2026-04-24 11:04:59 UTC_